samples: create topic model (#28)

Author: TrucHLe

contact-center-insights/snippets/create_issue_model.py

@@ -0,0 +1,41 @@
+# Copyright 2021 Google LLC
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+#
+# [START contactcenterinsights_create_issue_model]
+from google.cloud import contact_center_insights_v1
+
+
+def create_issue_model(project_id: str) -> contact_center_insights_v1.IssueModel:
+    # Construct a parent resource.
+    parent = contact_center_insights_v1.ContactCenterInsightsClient.common_location_path(
+        project_id, "us-central1"
+    )
+
+    # Construct an issue model.
+    issue_model = contact_center_insights_v1.IssueModel()
+    issue_model.display_name = "my-model"
+    issue_model.input_data_config.filter = "medium=\"CHAT\""
+
+    # Call the Insights client to create an issue model.
+    insights_client = contact_center_insights_v1.ContactCenterInsightsClient()
+    issue_model_operation = insights_client.create_issue_model(
+        parent=parent, issue_model=issue_model
+    )
+
+    issue_model = issue_model_operation.result(timeout=86400)
+    print(f"Created an issue model named {issue_model.name}")
+    return issue_model
+
+
+# [END contactcenterinsights_create_issue_model]

contact-center-insights/snippets/test_create_issue_model.py

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+# Copyright 2021 Google LLC
+#
+# Licensed under the Apache License, Version 2.0 (the "License");
+# you may not use this file except in compliance with the License.
+# You may obtain a copy of the License at
+#
+#     http://www.apache.org/licenses/LICENSE-2.0
+#
+# Unless required by applicable law or agreed to in writing, software
+# distributed under the License is distributed on an "AS IS" BASIS,
+# WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
+# See the License for the specific language governing permissions and
+# limitations under the License.
+#
+import google.auth
+
+from google.cloud import contact_center_insights_v1
+
+import pytest
+
+import create_issue_model
+
+MIN_CONVERSATION_COUNT = 10000
+
+
+@pytest.fixture
+def project_id():
+    _, project_id = google.auth.default()
+    return project_id
+
+
+@pytest.fixture
+def insights_client():
+    return contact_center_insights_v1.ContactCenterInsightsClient()
+
+
+@pytest.fixture
+def count_conversations(project_id, insights_client):
+    # Check if the project has the minimum number of conversations required to create an issue model.
+    # See https://cloud.google.com/contact-center/insights/docs/topic-model.
+    list_request = contact_center_insights_v1.ListConversationsRequest()
+    list_request.page_size = 1000
+    list_request.parent = contact_center_insights_v1.ContactCenterInsightsClient.common_location_path(
+        project_id, "us-central1"
+    )
+    conversations = insights_client.list_conversations(request=list_request)
+    conversation_count = len(list(conversations))
+
+    yield conversation_count
+
+
+@pytest.fixture
+def issue_model_resource(project_id, insights_client, count_conversations):
+    conversation_count = count_conversations
+    if conversation_count >= MIN_CONVERSATION_COUNT:
+        # Create an issue model.
+        issue_model = create_issue_model.create_issue_model(project_id)
+        yield issue_model
+
+        # Delete the issue model.
+        insights_client.delete_issue_model(name=issue_model.name)
+    else:
+        yield None
+
+
+def test_create_issue_model(capsys, issue_model_resource):
+    issue_model = issue_model_resource
+    if issue_model:
+        out, err = capsys.readouterr()
+        assert "Created {}".format(issue_model.name) in out