diff --git a/packages/common-library/src/common_library/json_serialization.py b/packages/common-library/src/common_library/json_serialization.py
index 66ae07b739c..418b8342bc0 100644
--- a/packages/common-library/src/common_library/json_serialization.py
+++ b/packages/common-library/src/common_library/json_serialization.py
@@ -1,6 +1,6 @@
-""" Helpers for json serialization
-    - built-in json-like API
-    - implemented using orjson, which  performs better. SEE https://github.com/ijl/orjson?tab=readme-ov-file#performance
+"""Helpers for json serialization
+- built-in json-like API
+- implemented using orjson, which  performs better. SEE https://github.com/ijl/orjson?tab=readme-ov-file#performance
 """
 
 import datetime
@@ -118,6 +118,28 @@ def pydantic_encoder(obj: Any) -> Any:
     raise TypeError(msg)
 
 
+def representation_encoder(obj: Any):
+    """
+    A fallback encoder that uses `pydantic_encoder` to serialize objects.
+    If serialization fails, it falls back to using `str(obj)`.
+
+    This is practical for representation purposes, such as logging or debugging.
+
+    Example:
+        >>> from common_library.json_serialization import json_dumps, representation_encoder
+        >>> class CustomObject:
+        ...     def __str__(self):
+        ...         return "CustomObjectRepresentation"
+        >>> obj = CustomObject()
+        >>> json_dumps(obj, default=representation_encoder)
+        '"CustomObjectRepresentation"'
+    """
+    try:
+        return pydantic_encoder(obj)
+    except TypeError:
+        return str(obj)
+
+
 def json_dumps(
     obj: Any,
     *,
diff --git a/packages/common-library/tests/test_json_serialization.py b/packages/common-library/tests/test_json_serialization.py
index ab2092b61ae..b1062902032 100644
--- a/packages/common-library/tests/test_json_serialization.py
+++ b/packages/common-library/tests/test_json_serialization.py
@@ -13,6 +13,7 @@
     SeparatorTuple,
     json_dumps,
     json_loads,
+    representation_encoder,
 )
 from faker import Faker
 from pydantic import AnyHttpUrl, AnyUrl, BaseModel, Field, HttpUrl, TypeAdapter
@@ -110,3 +111,25 @@ class M(BaseModel):
         http_url=faker.url(),
     )
     json_dumps(obj)
+
+
+def test_json_dumps_with_representation_encoder():
+    class CustomObject:
+        def __str__(self):
+            return "CustomObjectRepresentation"
+
+    class SomeModel(BaseModel):
+        x: int
+
+    obj = {
+        "custom": CustomObject(),
+        "some": SomeModel(x=42),
+    }
+
+    # Using representation_encoder as the default encoder
+    result = json_dumps(obj, default=representation_encoder, indent=1)
+
+    assert (
+        result
+        == '{\n  "custom": "CustomObjectRepresentation",\n  "some": {\n    "x": 42\n  }\n}'
+    )
diff --git a/packages/service-library/src/servicelib/logging_errors.py b/packages/service-library/src/servicelib/logging_errors.py
index f3b19a5ea4f..2e6150acc39 100644
--- a/packages/service-library/src/servicelib/logging_errors.py
+++ b/packages/service-library/src/servicelib/logging_errors.py
@@ -1,9 +1,9 @@
 import logging
-from pprint import pformat
 from typing import Any, TypedDict
 
 from common_library.error_codes import ErrorCodeStr
 from common_library.errors_classes import OsparcErrorMixin
+from common_library.json_serialization import json_dumps, representation_encoder
 
 from .logging_utils import LogExtra, get_log_record_extra
 
@@ -27,14 +27,15 @@ def create_troubleshotting_log_message(
         error_context -- Additional context surrounding the exception, such as environment variables or function-specific data. This can be derived from exc.error_context() (relevant when using the OsparcErrorMixin)
         tip -- Helpful suggestions or possible solutions explaining why the error may have occurred and how it could potentially be resolved
     """
-    debug_data = pformat(
+    debug_data = json_dumps(
         {
             "exception_type": f"{type(error)}",
             "exception_details": f"{error}",
             "error_code": error_code,
-            "context": pformat(error_context, indent=1),
+            "context": error_context,
             "tip": tip,
         },
+        default=representation_encoder,
         indent=1,
     )
 
@@ -82,7 +83,7 @@ def create_troubleshotting_log_kwargs(
         error=error,
         error_code=error_code,
         error_context=context,
-        tip=tip,
+        tip=tip or getattr(error, "tip", None),
     )
 
     return {
diff --git a/services/web/server/src/simcore_service_webserver/users/_users_service.py b/services/web/server/src/simcore_service_webserver/users/_users_service.py
index 20a882128bb..29361eb8f09 100644
--- a/services/web/server/src/simcore_service_webserver/users/_users_service.py
+++ b/services/web/server/src/simcore_service_webserver/users/_users_service.py
@@ -362,7 +362,8 @@ async def get_my_profile(
         )
     except GroupExtraPropertiesNotFoundError as err:
         raise MissingGroupExtraPropertiesForProductError(
-            user_id=user_id, product_name=product_name
+            user_id=user_id,
+            product_name=product_name,
         ) from err
 
     return my_profile, preferences
diff --git a/services/web/server/src/simcore_service_webserver/users/exceptions.py b/services/web/server/src/simcore_service_webserver/users/exceptions.py
index 9f1bb48ef0a..eb4b7503deb 100644
--- a/services/web/server/src/simcore_service_webserver/users/exceptions.py
+++ b/services/web/server/src/simcore_service_webserver/users/exceptions.py
@@ -3,8 +3,7 @@
 from ..errors import WebServerBaseError
 
 
-class UsersBaseError(WebServerBaseError):
-    ...
+class UsersBaseError(WebServerBaseError): ...
 
 
 class UserNotFoundError(UsersBaseError):
@@ -64,3 +63,4 @@ class BillingDetailsNotFoundError(UsersBaseError):
 
 class MissingGroupExtraPropertiesForProductError(UsersBaseError):
     msg_template = "Missing group_extra_property for product_name={product_name}"
+    tip = "Add a new row in group_extra_property table and assign it to this product"