_index.html

---
title: Support
linkTitle: support
aliases:
          [
            "/pt-br/support/",
            "/zh-cn/support/",
            "/ja/support/",
            "/other/support/",
          ]
---

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	<h1 class="d-1">Getting Help</h1>
	<p class="lead mt-3 mb-0">
    If you find any problems using Selenium, there are several places where you can
    search for help and where volunteers like you and me will spend their time
    trying to help you save yours.
	</p>
</div>
{{< /blocks/section >}}


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  <div class="alert alert-green bg-transparent ps-lg-5" role="alert">
    <h2 class="alert-heading pb-3">User Group</h2>
    <div class="w-lg-75">
      <p>
        The first place where people ask for help about Selenium is the
        <a href="http://groups.google.com/group/selenium-users">Official User Group</a>.
        Here, you'll find that most of the time, someone already found the problem you
        are facing right now, and usually reached the solution for which you are looking.
      </p>
      <p class="font-italic">
        Note: Please make sure to search the group before asking for something. Your
        question likely won't get answered if it was previously answered in another
        discussion!
      </p>
    </div>
  </div>
</div>

<div class="row p-5">
  <div class="alert alert-orange bg-transparent ps-lg-5" role="alert">
    <h2 class="alert-heading pb-3" id="ChatRoom">Chat Room</h2>
    <div class="w-lg-75">
      <p>All of the methods below are mirrored so you can pick your favourite below.</p>
      <p>
        The best place to ask for help is the user group (because they also keep the
        information accessible for others to read in the future). However, if you have
        a very important (or too simple) issue that needs a solution ASAP, you can
        always enter the IRC
        <a href="https://kiwiirc.com/nextclient/irc.libera.chat/#selenium">chat room</a>.
        You might just find someone ready to help on #selenium at Libera Chat
        (irc.libera.chat). There is more info about IRC on
        <a href="http://en.wikipedia.org/wiki/Irc">Wikipedia</a>.
      </p>
      <p>If you would prefer to use Matrix then you can do that by joining the Selenium HQ Space
        <a href="https://matrix.to/#/#selenium:matrix.org">Selenium</a> channel.
      </p>
      <p>
        Another option, if you prefer, is to use the 
        <a href="https://join.slack.com/t/seleniumhq/shared_invite/zt-32gueowdh-aShmy9tsU19wHXreKt~4~A">
          Selenium Slack channel
        </a>.
      </p>
      <p>
        If you need to engage with Selenium leadership, we have two additional chat rooms.
        You can contact the
        <a href="https://www.selenium.dev/project/structure/#tlc">Technical Leadership Committee</a>
        on the Slack channel #selenium-tlc or via the Matrix
        <a href="https://matrix.to/#/#selenium-tlc:matrix.org">Selenium TLC</a> channel.
        You can contact the
        <a href="https://www.selenium.dev/project/structure/#plc">Project Leadership Committee</a>
        on the Slack channel #selenium-plc or via the Matrix
        <a href="https://matrix.to/#/#selenium-plc:matrix.org">Selenium PLC</a> channel.
      </p>
    </div>
  </div>
</div>

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  <div class="alert alert-cyan bg-transparent ps-lg-5" role="alert">
    <h2 class="alert-heading pb-3">Bug Tracker</h2>
    <div class="w-lg-75">
      <p>
        Selenium's <a href="https://github.com/SeleniumHQ/selenium/issues">Bug Tracker</a>
        can be used to log new bugs, check the status of an existing one or as
        inspiration to help make Selenium better.
      </p>
    </div>
  </div>
</div>

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  <div class="alert alert-blue bg-transparent ps-lg-5" role="alert">
    <h2 class="alert-heading pb-3">Commercial Support</h2>
    <div class="w-lg-75">
      <p>
        Selenium is a diverse project and many commercial services have sprouted
        up to support it, some of which offer professional support for using and
        developing with Selenium.
      </p>
      <p>
        First, please check out our <a href="/sponsors">Sponsors</a> for your needs.
      </p>
      <p>
        You can also learn more about the Selenium <a href="/ecosystem">Ecosystem</a>
        to see if there is a company that might be able to help you out.
      </p>
    </div>
  </div>
</div>

<div class="row td-box--100 p-5">
  <div class="alert alert-purple bg-transparent ps-lg-5" role="alert">
    <h2 class="alert-heading pb-3">Certification and Training</h2>
    <div class="w-lg-75">
      <p>
        Learning how to use Selenium effectively can be a taxing task. There
        are various companies who offer Selenium training.
      </p>
      <p>
        <span class="fw-bold">There is no officially recognised Selenium certification available</span>,
        and the project developers strongly believe that certification is of no real benefit
        to individuals or the industry. We have not authorized anyone to offer "official"
        Selenium certification and anyone who claims to offer it is misusing the Selenium
        project's trademark.
      </p>
    </div>
  </div>
</div>