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omurozlu opened this issue Jul 24, 2024 · 9 comments · May be fixed by #10705
Open

Veeam Backup => Assign Backup Problem #9440

omurozlu opened this issue Jul 24, 2024 · 9 comments · May be fixed by #10705
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3rd-party:veeam component:backup
Milestone
4.19.3

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@omurozlu
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omurozlu commented Jul 24, 2024 •
edited
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ISSUE TYPE
  • Bug Report
COMPONENT NAME
API,VMWARE,VEEAM
CLOUDSTACK VERSION
4.19.1
CONFIGURATION

Veeam version 12.1

OS / ENVIRONMENT
SUMMARY
STEPS TO REPRODUCE
Assign Instance to backup offering problem
EXPECTED RESULTS
It makes it look like the transaction is done but it really isn't.
ACTUAL RESULTS
2024-07-24 22:58:00,465 DEBUG [c.c.a.ApiServlet] (qtp660017404-390:ctx-e6fc64df ctx-390166cf) (logid:968834c0) ===END===  192.168.161.8 -- GET  jobId=4dabe3fc-14a1-4c2a-8992-326e1be7ca6a&command=queryAsyncJobResult&response=json
2024-07-24 22:58:00,557 DEBUG [o.a.c.h.HAManagerImpl] (BackgroundTaskPollManager-5:ctx-60ee3a93) (logid:46865693) HA health check task is running...
2024-07-24 22:58:00,666 DEBUG [o.a.c.b.v.VeeamClient] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Response received in GET request is: [HttpResponseProxy{HTTP/1.1 200 OK [Cache-Control: private, Content-Length: 8363, Content-Type: application/xml; charset=utf-8, Server: Microsoft-HTTPAPI/2.0, X-Frame-Options: SAMEORIGIN, X-XSS-Protection: 1; mode=block, Strict-Transport-Security: max-age=31536000, X-Content-Type-Options: nosniff, Date: Wed, 24 Jul 2024 19:58:33 GMT] ResponseEntityProxy{[Content-Type: application/xml; charset=utf-8,Content-Length: 8363,Chunked: false]}}] for URL: [https://vbem01.flexapp360.team:9398/api/jobs/dea66e23-a8e6-4247-a7d5-1b01969aa3c7?format=Entity].
2024-07-24 22:58:00,752 DEBUG [o.a.c.b.v.VeeamClient] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Trying to clone veeam job: urn:veeam:Job:dea66e23-a8e6-4247-a7d5-1b01969aa3c7 with backup uuid: i-2-20-VM-CSBKP-22662e18-8ae1-4031-a82c-bf848a4b29bd
2024-07-24 22:58:00,756 DEBUG [o.a.c.b.v.VeeamClient] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Trying to list backup repository for backup job [name: DailyBackup] in server [id: 7427e57f-b587-4d4f-a678-7dc0db6d4ab9].
2024-07-24 22:58:00,757 WARN  [o.a.c.b.v.VeeamClient] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Exception caught while trying to clone Veeam job:
com.cloud.utils.exception.CloudRuntimeException: Error while executing PowerShell commands due to: There was a problem while connecting to vbem01.flexapp360.team:22
        at org.apache.cloudstack.backup.veeam.VeeamClient.executePowerShellCommands(VeeamClient.java:646)
        at org.apache.cloudstack.backup.veeam.VeeamClient.getRepositoryNameFromJob(VeeamClient.java:434)
        at org.apache.cloudstack.backup.veeam.VeeamClient.listBackupRepository(VeeamClient.java:412)
        at org.apache.cloudstack.backup.veeam.VeeamClient.cloneVeeamJob(VeeamClient.java:530)
        at org.apache.cloudstack.backup.VeeamBackupProvider.assignVMToBackupOffering(VeeamBackupProvider.java:177)
        at org.apache.cloudstack.backup.BackupManagerImpl$1.doInTransaction(BackupManagerImpl.java:314)
        at org.apache.cloudstack.backup.BackupManagerImpl$1.doInTransaction(BackupManagerImpl.java:306)
        at com.cloud.utils.db.Transaction$3.doInTransaction(Transaction.java:74)
        at com.cloud.utils.db.Transaction.execute(Transaction.java:62)
        at com.cloud.utils.db.Transaction.execute(Transaction.java:71)
        at org.apache.cloudstack.backup.BackupManagerImpl.transactionAssignVMToBackupOffering(BackupManagerImpl.java:306)
        at org.apache.cloudstack.backup.BackupManagerImpl.assignVMToBackupOffering(BackupManagerImpl.java:302)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
        at org.apache.cloudstack.network.contrail.management.EventUtils$EventInterceptor.invoke(EventUtils.java:107)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
        at com.cloud.event.ActionEventInterceptor.invoke(ActionEventInterceptor.java:52)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
        at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
        at com.sun.proxy.$Proxy330.assignVMToBackupOffering(Unknown Source)
        at org.apache.cloudstack.api.command.user.backup.AssignVirtualMachineToBackupOfferingCmd.execute(AssignVirtualMachineToBackupOfferingCmd.java:88)
        at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:172)
        at com.cloud.api.ApiAsyncJobDispatcher.runJob(ApiAsyncJobDispatcher.java:112)
        at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:654)
        at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:48)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:55)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:102)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:52)
        at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:45)
        at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:602)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2024-07-24 22:58:00,759 ERROR [o.a.c.b.VeeamBackupProvider] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Failed to clone pre-defined Veeam job (backup offering) for backup offering ID: urn:veeam:Job:dea66e23-a8e6-4247-a7d5-1b01969aa3c7 but will check the list of jobs again if it was eventually succeeded.
2024-07-24 22:58:00,759 DEBUG [o.a.c.b.v.VeeamClient] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Trying to list backup policies that are Veeam jobs
2024-07-24 22:58:01,190 DEBUG [o.a.c.b.v.VeeamClient] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Response received in GET request is: [HttpResponseProxy{HTTP/1.1 200 OK [Cache-Control: private, Content-Length: 912, Content-Type: application/xml; charset=utf-8, Server: Microsoft-HTTPAPI/2.0, X-Frame-Options: SAMEORIGIN, X-XSS-Protection: 1; mode=block, Strict-Transport-Security: max-age=31536000, X-Content-Type-Options: nosniff, Date: Wed, 24 Jul 2024 19:58:35 GMT] ResponseEntityProxy{[Content-Type: application/xml; charset=utf-8,Content-Length: 912,Chunked: false]}}] for URL: [https://vbem01.flexapp360.team:9398/api/jobs].
2024-07-24 22:58:01,204 ERROR [o.a.c.b.BackupManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Failed to assign VM [{"backupOfferingId":1,"backupVolumes":"[{\"uuid\":\"9c1a0797-f55f-4f93-8712-085d48eca756\",\"type\":\"ROOT\",\"size\":107374182400,\"path\":\"0fb3c71b3444447f92dae3312ef3e6e7\"}]","instanceName":"i-2-20-VM","uuid":"22662e18-8ae1-4031-a82c-bf848a4b29bd"}] to the Backup Offering [{"externalId":"urn:veeam:Job:dea66e23-a8e6-4247-a7d5-1b01969aa3c7","name":"Daily Backup","provider":"veeam","uuid":"291a0968-c509-438a-94f9-1f60e2c1532e"}], using provider [name: veeam, class: VeeamBackupProvider], due to: [Failed to assign the VM to the backup offering, please try removing the assignment and try again.].
2024-07-24 22:58:01,205 DEBUG [o.a.c.b.BackupManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Failed to assign VM [{"backupOfferingId":1,"backupVolumes":"[{\"uuid\":\"9c1a0797-f55f-4f93-8712-085d48eca756\",\"type\":\"ROOT\",\"size\":107374182400,\"path\":\"0fb3c71b3444447f92dae3312ef3e6e7\"}]","instanceName":"i-2-20-VM","uuid":"22662e18-8ae1-4031-a82c-bf848a4b29bd"}] to the Backup Offering [{"externalId":"urn:veeam:Job:dea66e23-a8e6-4247-a7d5-1b01969aa3c7","name":"Daily Backup","provider":"veeam","uuid":"291a0968-c509-438a-94f9-1f60e2c1532e"}], using provider [name: veeam, class: VeeamBackupProvider], due to: [Failed to assign the VM to the backup offering, please try removing the assignment and try again.].
com.cloud.utils.exception.CloudRuntimeException: Failed to assign the VM to the backup offering, please try removing the assignment and try again.
        at org.apache.cloudstack.backup.BackupManagerImpl$1.doInTransaction(BackupManagerImpl.java:315)
        at org.apache.cloudstack.backup.BackupManagerImpl$1.doInTransaction(BackupManagerImpl.java:306)
        at com.cloud.utils.db.Transaction$3.doInTransaction(Transaction.java:74)
        at com.cloud.utils.db.Transaction.execute(Transaction.java:62)
        at com.cloud.utils.db.Transaction.execute(Transaction.java:71)
        at org.apache.cloudstack.backup.BackupManagerImpl.transactionAssignVMToBackupOffering(BackupManagerImpl.java:306)
        at org.apache.cloudstack.backup.BackupManagerImpl.assignVMToBackupOffering(BackupManagerImpl.java:302)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
        at org.apache.cloudstack.network.contrail.management.EventUtils$EventInterceptor.invoke(EventUtils.java:107)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
        at com.cloud.event.ActionEventInterceptor.invoke(ActionEventInterceptor.java:52)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
        at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
        at com.sun.proxy.$Proxy330.assignVMToBackupOffering(Unknown Source)
        at org.apache.cloudstack.api.command.user.backup.AssignVirtualMachineToBackupOfferingCmd.execute(AssignVirtualMachineToBackupOfferingCmd.java:88)
        at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:172)
        at com.cloud.api.ApiAsyncJobDispatcher.runJob(ApiAsyncJobDispatcher.java:112)
        at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:654)
        at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:48)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:55)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:102)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:52)
        at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:45)
        at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:602)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2024-07-24 22:58:01,241 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Complete async job-517, jobStatus: SUCCEEDED, resultCode: 0, result: org.apache.cloudstack.api.response.SuccessResponse/null/{"success":"true"}
2024-07-24 22:58:01,243 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Publish async job-517 complete on message bus
2024-07-24 22:58:01,243 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Wake up jobs related to job-517
2024-07-24 22:58:01,244 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Update db status for job-517
2024-07-24 22:58:01,246 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517 ctx-2be1b76c) (logid:4dabe3fc) Wake up jobs joined with job-517 and disjoin all subjobs created from job- 517
2024-07-24 22:58:01,255 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-1:ctx-255103b8 job-517) (logid:4dabe3fc) Done executing org.apache.cloudstack.api.command.user.backup.AssignVirtualMachineToBackupOfferingCmd for job-517
2024-07-24 22:58:01,256 INFO  [o.a.c.f.j.i.AsyncJobMonitor] (API-Job-Executor-1:ctx-255103b8 job-517) (logid:4dabe3fc) Remove job-517 from job monitoring
2024-07-24 22:58:01,419 DEBUG [c.c.a.ApiServlet] (qtp660017404-388:ctx-8d964df1) (logid:2ebbfcc9) ===START===  192.168.161.8 -- GET  command=readyForShutdown&response=json
2024-07-24 22:58:01,419 DEBUG [c.c.a.ApiServlet] (qtp660017404-388:ctx-8d964df1) (logid:2ebbfcc9) Two factor authentication is already verified for the user 2, so skipping
2024-07-24 22:58:01,435 DEBUG [c.c.a.ApiServer] (qtp660017404-388:ctx-8d964df1 ctx-ec3a5d74) (logid:2ebbfcc9) CIDRs from which account 'Account [{"accountName":"admin","id":2,"uuid":"a64e983a-45bd-11ef-968b-005056b7aa72"}]' is allowed to perform API calls: 0.0.0.0/0,::/0
2024-07-24 22:58:01,445 DEBUG [o.a.c.a.StaticRoleBasedAPIAccessChecker] (qtp660017404-388:ctx-8d964df1 ctx-ec3a5d74) (logid:2ebbfcc9) RoleService is enabled. We will use it instead of StaticRoleBasedAPIAccessChecker.
@omurozlu omurozlu changed the title Veeam Backup Assign Backup Problem Veeam Backup => Assign Backup Problem Jul 24, 2024
@weizhouapache weizhouapache mentioned this issue Jul 25, 2024
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@weizhouapache
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@omurozlu
the veeam integration uses veeam API in some operations.
in some other operations, it runs powershell command via ssh into the server, therefore the ssh port should be accessible from cloudstack management server.

com.cloud.utils.exception.CloudRuntimeException: Error while executing PowerShell commands due to: There was a problem while connecting to vbem01.flexapp360.team:22

can you please check the firewall ?

@kiranchavala
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@omurozlu

Did you install the openssh package on windows server

https://docs.cloudstack.apache.org/en/4.19.1.0/adminguide/veeam_plugin.html#installing-veeam-backup-and-recovery-for-use-with-cloudstack

https://learn.microsoft.com/en-us/windows-server/administration/openssh/openssh_install_firstuse?tabs=gui#install-openssh-for-windows

@omurozlu
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omurozlu commented Jul 25, 2024 •
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Hello @weizhouapache @kiranchavala ,

im make this working backup but restore make give this error

Does anyone have any ideas on this subject?

Screenshot 2024-07-25 at 16 24 32 
2024-07-25 16:18:14,817 DEBUG [c.c.h.g.VMwareGuru] (API-Job-Executor-7:ctx-483a914e job-550 ctx-bde8dc82) (logid:b7e45425) VM restore mapping for disk com.vmware.vim25.VirtualDiskFlatVer2BackingInfo@628136c9 (capacity: (100.00 GB) 107374182400) with volume ID55
2024-07-25 16:18:14,818 DEBUG [c.c.h.g.VMwareGuru] (API-Job-Executor-7:ctx-483a914e job-550 ctx-bde8dc82) (logid:b7e45425) Trying to find network with vlan: [1006].
2024-07-25 16:18:14,821 DEBUG [c.c.h.g.VMwareGuru] (API-Job-Executor-7:ctx-483a914e job-550 ctx-bde8dc82) (logid:b7e45425) Mapping network vlan [1006] to networkVO [id: b2184e9d-26a4-4f32-897b-c835ba0959cd].
2024-07-25 16:18:14,830 ERROR [o.a.c.b.BackupManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550 ctx-bde8dc82) (logid:b7e45425) Failed to import VM [vmInternalName: i-2-20-VM] from backup restoration [{"backupType":"Full","externalId":"56590451-d12e-468a-8722-db7b67881bff","id":1,"uuid":"56fe2d70-fc02-4e49-b8d4-c6cc225a84b9","vmId":20}] with hypervisor [type: VMware] due to: [null].
java.lang.NullPointerException
        at com.cloud.hypervisor.guru.VMwareGuru.importVirtualMachineFromBackup(VMwareGuru.java:1169)
        at org.apache.cloudstack.backup.BackupManagerImpl.importRestoredVM(BackupManagerImpl.java:570)
        at org.apache.cloudstack.backup.BackupManagerImpl.restoreBackup(BackupManagerImpl.java:623)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:344)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:198)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:163)
        at org.apache.cloudstack.network.contrail.management.EventUtils$EventInterceptor.invoke(EventUtils.java:107)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
        at com.cloud.event.ActionEventInterceptor.invoke(ActionEventInterceptor.java:52)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:175)
        at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:97)
        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:186)
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:215)
        at com.sun.proxy.$Proxy330.restoreBackup(Unknown Source)
        at org.apache.cloudstack.api.command.user.backup.RestoreBackupCmd.execute(RestoreBackupCmd.java:77)
        at com.cloud.api.ApiDispatcher.dispatch(ApiDispatcher.java:172)
        at com.cloud.api.ApiAsyncJobDispatcher.runJob(ApiAsyncJobDispatcher.java:112)
        at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.runInContext(AsyncJobManagerImpl.java:654)
        at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:48)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:55)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:102)
        at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:52)
        at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:45)
        at org.apache.cloudstack.framework.jobs.impl.AsyncJobManagerImpl$5.run(AsyncJobManagerImpl.java:602)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)
2024-07-25 16:18:14,848 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Complete async job-550, jobStatus: FAILED, resultCode: 530, result: org.apache.cloudstack.api.response.ExceptionResponse/null/{"uuidList":[],"errorcode":"530"}
2024-07-25 16:18:14,850 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Publish async job-550 complete on message bus
2024-07-25 16:18:14,850 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Wake up jobs related to job-550
2024-07-25 16:18:14,850 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Update db status for job-550
2024-07-25 16:18:14,852 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Wake up jobs joined with job-550 and disjoin all subjobs created from job- 550
2024-07-25 16:18:14,860 DEBUG [o.a.c.f.j.i.AsyncJobManagerImpl] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Done executing org.apache.cloudstack.api.command.user.backup.RestoreBackupCmd for job-550
2024-07-25 16:18:14,861 INFO  [o.a.c.f.j.i.AsyncJobMonitor] (API-Job-Executor-7:ctx-483a914e job-550) (logid:b7e45425) Remove job-550 from job monitoring
2024-07-25 16:18:14,917 DEBUG [c.c.a.ApiServlet] (qtp660017404-920:ctx-1ab4bb5f) (logid:917861ca) ===START===  192.168.161.8 -- GET  jobId=b7e45425-dd27-4a0f-8361-ac305a3b0963&command=queryAsyncJobResult&response=json
2024-07-25 16:18:14,917 DEBUG [c.c.a.ApiServlet] (qtp660017404-920:ctx-1ab4bb5f) (logid:917861ca) Two factor authentication is already verified for the user 2, so skipping

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@omurozlu
can you check if the vm template and service offering are still valid ?

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hello @weizhouapache,
machine showing and working in vmware no problem but cloudstack panel in volume deleted. (Not remove in vmware just not showing in cloudstack panel.)

Screenshot 2024-07-25 at 17 31 22

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hello @weizhouapache, machine showing and working in vmware no problem but cloudstack panel in volume deleted. (Not remove in vmware just not showing in cloudstack panel.)

Screenshot 2024-07-25 at 17 31 22

@omurozlu
you can set "removed" field to "NULL" in the "volumes" table

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omurozlu commented Jul 25, 2024 •
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hello @weizhouapache, machine showing and working in vmware no problem but cloudstack panel in volume deleted. (Not remove in vmware just not showing in cloudstack panel.)
Screenshot 2024-07-25 at 17 31 22

@omurozlu you can set "removed" field to "NULL" in the "volumes" table

yes this solves the problem

update cloud.volumes set removed=null where id = xx

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hello @weizhouapache, machine showing and working in vmware no problem but cloudstack panel in volume deleted. (Not remove in vmware just not showing in cloudstack panel.)
Screenshot 2024-07-25 at 17 31 22

@omurozlu you can set "removed" field to "NULL" in the "volumes" table

yes this solves the problem

update cloud.volumes set removed=null where id = xx

@omurozlu that's just the workaround

I checked the screenshot you shared. the vm was created from the ISO, which might be the root cause of the issue.
can you test another vm created from a template ?

@weizhouapache weizhouapache added this to the 4.19.2.0 milestone Jul 26, 2024
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omurozlu commented Jan 19, 2025 •
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@weizhouapache @DaanHoogland
I have done tests on this subject.
When the VM is created from a template, it does not give an error.
When it is created from an ISO, the volume database also appears as removed.

update cloud.volumes set removed=null where id = xx this needs to be corrected manually.

@DaanHoogland DaanHoogland modified the milestones: 4.19.2, 4.19.3 Feb 13, 2025
@weizhouapache weizhouapache linked a pull request Apr 14, 2025 that will close this issue
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@weizhouapache weizhouapache linked a pull request Apr 14, 2025 that will close this issue
Veeam: get templateId from vm instance if vm is created from ISO #10705
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@weizhouapache weizhouapache moved this from Todo to ready for Review in Apache CloudStack BugFest - Issues Apr 14, 2025
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3rd-party:veeam component:backup
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Veeam: get templateId from vm instance if vm is created from ISO weizhouapache/cloudstack
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@kiranchavala @DaanHoogland @omurozlu @weizhouapache