Can not connect to workspace when opening using a JetBrains IDE from the workspace start page

[gtsiolis]

Bug description

When users are using a JetBrains IDEs, opening a workspace using a JetBrains IDE from the workspace start never connects.

Steps to reproduce

1. Use a JetBrains IDE in the Desktop Editor section in /preferences
2. Open a new workpace and wait for the workspace start page to prompt you to open using JetBrains Gateway.
3. Click to open using JetBrains Gateway.
4. New window never connects.

Workspace affected

gitpodio-springpetclinic-7t7oo52cbv5

Expected behavior

No response

Example repository

No response

Anything else?

No response

[akosyakov]

When users are using a JetBrains IDEs, opening a workspace a JetBrains IDE from the workspace start page triggers a new window every time.

That's expected. It is logic of Gateway.

What is not expected that window can never connect.

[gtsiolis]

That's expected. It is logic of Gateway.

Ok, makes sense. I've updated the issue title and description.

[akosyakov]

A log of such backend: idea.log

[gtsiolis]

Posting a new error message I'm getting which could be related to network restrictions:

[akosyakov]

Unfortunately I could not get anything useful from logs and cannot reproduce. I will remove it from inbox for now. JB folks say that they seen something like that internally, so maybe JB platform bug.

[akosyakov]

We narrowed it down to override of com.intellij.remoteDev.customization.GatewayBranding and will temporarily revert this customisation: #8542

[gtsiolis]

Thanks @akosyakov for the heads-up and @felladrin for fixing this! 💯