Sales Operations

Added main folder and initial file for sales operations

Author: ralbin

9. Sales Operations/9.1 Demonstrate ability to customize sales operations.md

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+## 9.1 Demonstrate ability to customize sales operations
+
+Describe how to modify order processing and integrate it with a third-party ERP system.
+
+*Describe how to modify order processing flow. How would you add new states and statuses for an order?*
+
+*How do you change the behavior of existing states and statuses?*
+
+Described how to customize invoices. 
+
+*How would you customize invoice generation, capturing, and management?*
+
+Describe refund functionality in Magento. 
+
+*Which refund types are available, and how are they used?*