| title | excerpt | updated |
|---|---|---|
Logging in to the OVHcloud Control Panel |
Find out how to log in to your OVHcloud account |
2021-07-01 |
Your services are managed mainly via the OVHcloud Control Panel.
Find out how to log in to your OVHcloud account and how to resolve login failures.
- an OVHcloud account
- knowing the OVHcloud account security best practices
Go to the OVHcloud login page{.external}, enter your customer ID (NIC handle) or primary email address, and password.
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If you have enabled two-factor authentication, you will then need to enter the unique connection code generated by your device (phone, tablet or U2F key).
The rest of this guide will give you methods for resolving common cases of failed connections to the OVHcloud Control Panel.
The OVHcloud NIC handle, in the form xx111111-ovh, will always be requested when you log in to your account or contact OVHcloud technical support. There are different ways of finding it.
Your NIC handle is included in the account creation confirmation email, order confirmation emails and renewal emails, as well as account login notifications.
Your NIC handle is in the top right-hand corner of all your bills.
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If you cannot find your username, please note that you can log in using the primary email address (instead of the username) that you entered in your account.
Once you have logged in, you can display your NIC handle in your Control Panel by clicking on your name in the top right-hand corner.
It will appear below your primary email address.
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If you have lost or forgotten your password, please follow this guide detailing the steps to take in order to change it.
In this case, the password reset procedure cannot be performed from the login page.
You can contact the OVHcloud Customer Service (dial +353 (0) 1 691 72 83) so that this backup address becomes the primary email address.
Once this action has been completed, please enter a new backup email address in your account settings.
In this case, the OVHcloud telephone support will not be able to help you.
Please follow this procedure{.external} so that we can verify your identity.
Once the procedure has been received by our services, we will replace your contact email address if all of the documents requested are valid.
In this case, you can use two-factor authentication emergency codes, use another device, or disable two-factor authentication.
Please refer to our guide on Securing your OVHcloud account with two-factor authentication for the appropriate steps.
For security purposes, even if two-factor authentication is not enabled on your account, you may be asked to provide a verification code to validate your identification.
This code will be sent to the primary email address you entered for the account.
If you cannot find this code, please check your spam folder.
[!primary] By enabling two-factor authentication on your account, you can choose the device you want to use (phone, tablet, smartphone, U2F key) to receive an authentication code.
Securing my OVHcloud account and manage my personal information
Setting and managing an account password
Securing your OVHcloud account with two-factor authentication
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