guide.en-gb.md

title	excerpt	updated
Key Management Service (KMS) - Shared responsibilities	Shared responsibilities between OVHcloud and the customer for OVHcloud KMS	2024-11-25

Objective

The RACI below details shared responsibilities between OVHcloud and the customer for the OVHcloud KMS service. This shared model can help relieve the customer’s operational burden.

Roles
R : Is in charge of carrying out the process
A : Accountable for the successful completion of the process
C : Is consulted during the process
I : Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity	Customer	OVHcloud
Provide personal data needed for service subscription	RA	I
Choose service location aligned with location of Instances	RA	I

2. Service availability

2.1. Install the service

Activity	Customer	OVHcloud
Produce, route, deliver and maintain physical Instances and hosting buildings	I	RA
Install internal functional bricks needed to maintain the Service in operational and security conditions	I	RA

2.2. Reversibility model for CMK

Activity	Customer	OVHcloud
Import/export stored objects	RA	I

2.3. Customer Information System setup

Activity	Customer	OVHcloud
Choose key type and size adapted to the need	RA	I

3. Service usage

3.1. Operations

3.1.1. Daily operations

Activity	Customer	OVHcloud
Manage data security hosted on the service (confidentiality, integrity, backups, …)		RA
Manage network accessibility of the Service		RA
Administrate the service		RA
Manage backups		RA
Administrate keys stored on the KMS	RA

3.1.2. Access management

Activity	Customer	OVHcloud
Manage access rights to the OVHcloud Control Panel	RA	I
Manage physical and logical access to infrastructures for OVHcloud teams	I	RA
Manage access and security policy for service users for CMK	RA	I

3.1.3. Monitoring

Activity	Customer	OVHcloud
Manage and monitor the Service capacity		RA
Retain logs of control plane		RA
Monitor the proper functioning of the service	I	RA
Maintain storage and backup devices used for the service		RA
Keep logs generated by the Service	RA

3.1.4. Storage

Activity	Customer	OVHcloud
Manage data continuity and sustainability		RA

3.1.5. Connectivity

Activity	Customer	OVHcloud
Manage the functioning of automatic network management systems (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server)	I	RA

3.1.6. Management

Activity	Customer	OVHcloud
Provide inventory of services used	I	RA
Manage the security of management infrastructure (API, control plane)		RA

3.1.7. Business continuity

Activity	Customer	OVHcloud
Maintain a business continuity and disaster recovery plan for the Service	I	RA

3.2. Event management

3.2.1. Incidents

Activity	Customer	OVHcloud
Handle incidents (tickets and telephone contacts)	AI	RA
Qualify, Intervene on managed service elements	I	RA

3.2.2. Changes

Activity	Customer	OVHcloud
Deploy patches, updates and configurations on softwares, middlewares of the Service elements	I	RA

4. Reversibility

4.1. Reversibility Model for CMK

Activity	Customer	OVHcloud
Manage reversibility operations	RA	I

4.2. Data recovery

Activity	Customer	OVHcloud
Migrate/transfer data for KMIP object	RA

5. End of service

5.1. Destroy configurations

Activity	Customer	OVHcloud
Destroy configurations at end of service following contract termination	I	RA

5.2. Data destruction

Activity	Customer	OVHcloud
Destroy data hosted on volumes storage		RA