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Responsibility sharing - Domain Name service (EN)
Shared responsibility between OVHcloud and the customer for the use of the Domain Name service
2023-08-21

Objective

The RACI below details shared responsibilities between OVHcloud and the customer for the Domain Name service. This shared model can help relieve the customer’s operational burden.

Roles
R: Is in charge of carrying out the process
A: Is Accountable for the successful completion of the process
C: Is consulted during the process
I: Is informed of the results of the process

1. Before subscription

1.1. Specify service as needed

Activity Customer OVHcloud
Choose the name of the service RA
Define the list of TLD you want to cover with the name RA
Define the close domain names you want to protect against malicious uses RA

2. Service availability

2.1. Install service

Activity Customer OVHcloud
Check the availability of the domains you want RA
Register the mark of your service if needed RA
Register the domain I RA
Generate the customer interface to manage its DNS zone I RA

2.2. Reversibility model

Domain Names are fully reversible by design. DNS Zones may be backuped in txt files and deployed on any new DNS server.

Activity Customer OVHcloud
Know the services that depend on some DNS registerings RA

2.3. Customer Information System setup

Activity Customer OVHcloud
Deploy the configuration on the DNS zone in full autonomy RA
Deploy the configuration on the DNS zone with the help of OVHcloud automatization tools RI AI

3. Service usage

3.1. Operations

3.1.1. Daily operations
Activity Customer OVHcloud
Perform the DNS modifications for services deployed in full autonomy RA
Perform the DNS modifications for services deployed via OVHcloud automatization tools RI RA
3.1.2. Access management
Activity Customer OVHcloud
Manage access to the DNS zone configuration tool RA I
3.1.3. Monitoring
Activity Customer OVHcloud
Monitor the DNS servers RA
Monitor the DNS zone entries A
3.1.4. Storage
Activity Customer OVHcloud
Store the DNS zone RA
3.1.5. Connectivity
Activity Customer OVHcloud
Manage the availability of the DNS service RA
3.1.6. Management
Activity Customer OVHcloud
Manage domain and sub-domains RA
3.1.7. Business continuity
Activity Customer OVHcloud
Manage business continuity of OVHcloud DNS servers RA
Install or subscribe secondary DNS services (not useful excepting highly specific cases) RA

3.2. Event management

3.2.1. Incidents
Activity Customer OVHcloud
Restore the DNS service RA
Restore the DNS entries RA

3.2.2. Changes

Activity Customer OVHcloud
Give the contacts data required by DNS registering RA I
Update the contacts data in the registry in accordance with local regulations / GDPR RA

4. Reversibility

4.1. Reversibility model

Activity Customer OVHcloud
Document the services that depend on some DNS registerings RA
Plan the DNS zone migration in accordance with the security requirements of DNS dependant services RA

4.2. Data recovery

Activity Customer OVHcloud
Copy the DNS zone configuration RA

5. End of service

5.1. Destroying configurations

Activity Customer OVHcloud
Remove the DNS zone from OVHcloud DNS servers I RA

5.2. Data destruction

Activity Customer OVHcloud
Remove the customers recordings from OVHcloud systems when recording deadlines are exceeded RA