Improvements on troubleshooting section - issue #2471 #2472
Conversation
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
…w document for common error messages
pamelafox
reviewed
Apr 2, 2025
| @@ -4,10 +4,18 @@ If you are experiencing an error when deploying the RAG chat solution using the | |||
|
|
|||
| 1. You're attempting to create resources in regions not enabled for Azure OpenAI (e.g. East US 2 instead of East US), or where the model you're trying to use isn't enabled. See [this matrix of model availability](https://aka.ms/oai/models). | |||
|
|
|||
| > 💡 **Note (April 1st 2025): Regions available for both services**: australiaeast, brazilsouth, eastus, eastus2, francecentral, germanywestcentral, japaneast, koreacentral, northcentralus, norwayeast, southafricanorth, southcentralus, swedencentral, switzerlandnorth, uaenorth, uksouth, westeurope, westus, westus3 | |||
There was a problem hiding this comment.
We already restrict the locations for OpenAI and document intelligence, so you have to explicitly set the location for them. Which region/service did you have an issue with?
pamelafox
reviewed
Apr 2, 2025
|
|
||
| ## Cargo, the Rust package manager, is not installed or is not on Path. | ||
|
|
||
| _This package requires Rust and Cargo to compile extensions. Install it through the system's package manager._ |
There was a problem hiding this comment.
As I mentioned on the issue, I am hoping this is no longer an error, as we removed the package that was identified as needing rust. Do you still see it today?
pamelafox
reviewed
Apr 2, 2025
| Possible solutions: | ||
|
|
||
| 1. Review and adjust the quota: Check if you can increase the quota for Tokens Per Minute (thousands) for your gpt-model in your Azure settings. This might involve requesting a quota increase through the Azure portal. | ||
| 2. Optimize token usage: Examine your implementation to see if you can reduce the number of tokens you're using. |
There was a problem hiding this comment.
This would not work. Our bicep requests 30, so it doesnt matter what the usage is like.
However, they can set this environment variable if they have less than 30 TPM available:
azd env set AZURE_OPENAI_CHATGPT_DEPLOYMENT_CAPACITY 20
pamelafox
reviewed
Apr 2, 2025
| 1. You've exceeded a quota, most often number of resources per region. See [this article on quotas and limits](https://aka.ms/oai/quotas). | ||
|
|
||
| 1. You're getting "same resource name not allowed" conflicts. That's likely because you've run the sample multiple times and deleted the resources you've been creating each time, but are forgetting to purge them. Azure keeps resources for 48 hours unless you purge from soft delete. See [this article on purging resources](https://learn.microsoft.com/azure/cognitive-services/manage-resources?tabs=azure-portal#purge-a-deleted-resource). | ||
|
|
||
| 1. You see `CERTIFICATE_VERIFY_FAILED` when the `prepdocs.py` script runs. That's typically due to incorrect SSL certificates setup on your machine. Try the suggestions in this [StackOverflow answer](https://stackoverflow.com/questions/35569042/ssl-certificate-verify-failed-with-python3/43855394#43855394). | ||
|
|
||
| 1. After running `azd up` and visiting the website, you see a '404 Not Found' in the browser. Wait 10 minutes and try again, as it might be still starting up. Then try running `azd deploy` and wait again. If you still encounter errors with the deployed app and are deploying to App Service, consult the [guide on debugging App Service deployments](/docs/appservice.md). Please file an issue if the logs don't help you resolve the error. | ||
|
|
||
| 1. How to resolve other potential error messages: |
There was a problem hiding this comment.
Can you merge deploy_fix into this doc, so that it's all in same doc? I like how you used headings since those can be linked to in issues.
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Add this suggestion to a batch that can be applied as a single commit.
This suggestion is invalid because no changes were made to the code.
Suggestions cannot be applied while the pull request is closed.
Suggestions cannot be applied while viewing a subset of changes.
Only one suggestion per line can be applied in a batch.
Add this suggestion to a batch that can be applied as a single commit.
Applying suggestions on deleted lines is not supported.
You must change the existing code in this line in order to create a valid suggestion.
Outdated suggestions cannot be applied.
This suggestion has been applied or marked resolved.
Suggestions cannot be applied from pending reviews.
Suggestions cannot be applied on multi-line comments.
Suggestions cannot be applied while the pull request is queued to merge.
Suggestion cannot be applied right now. Please check back later.
Purpose
Based on my experience with various error messages encountered while deploying this template on my Windows laptop, I've come up with the following ideas to help guide others who might receive similar error messages. I hope this helps! 🌟
Documentation updates:
docs/deploy_fix.md: Added a new file covering potential error messages when deploying templates locally, along with detailed solutions for each error. This includes handling quota issues, maximum number of environments, and missing Rust/Cargo installations.docs/deploy_troubleshooting.md: Updated the troubleshooting guide to include references to the new error message solutions indeploy_fix.md. This helps users quickly find solutions to specific errors related to quotas, environment limits, and missing dependencies.Does this introduce a breaking change?
When developers merge from main and run the server, azd up, or azd deploy, will this produce an error?
If you're not sure, try it out on an old environment.
Does this require changes to learn.microsoft.com docs?
This repository is referenced by this tutorial
which includes deployment, settings and usage instructions. If text or screenshot need to change in the tutorial, check the box below and notify the tutorial author. A Microsoft employee can do this for you if you're an external contributor.
Type of change