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[usage] Add warning alert when usage reconciliation has not been succesfull for more than an hour #12987

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Sep 15, 2022
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[usage] Add warning alert when usage reconciliation has not been succesfull for more than an hour #12987

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11 changes: 11 additions & 0 deletions operations/observability/mixins/meta/rules/usage.yaml
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Original file line number Diff line number Diff line change
Expand Up @@ -35,3 +35,14 @@ spec:
runbook_url: https://github.com/gitpod-io/runbooks/blob/main/runbooks/GitpodUsageReconcileInvoicesFailures.md
summary: There are failed Stripe invoice reconciliations.
description: We have accumulated {{ printf "%.2f" $value }} failures. This affects how much customers will be billed.

- alert: GitpodUsageTooLongSinceLastSuccessfulLedgerReconciliation
expr: (time() - gitpod_usage_ledger_last_completed_time{outcome!="success"}) > 60 * 60
for: 30m
labels:
severity: warning
team: webapp
annotations:
runbook_url: https://github.com/gitpod-io/runbooks/blob/main/runbooks/GitpodUsageTooLongSinceLastSuccessfulLedgerReconciliation.md
summary: Usage reconciliation has not run successfully for {{ printf "%.2f" $value }} seconds. Usage data is stale.
description: We have not executed scheduled usage reconciliation for {{ printf "%.2f" $value }} seconds. We expect the data to update every 15 minutes to avoid stale usage records and stale invoices.